Sales and Refunds

Overview

This page sits alongside the Terms of Use, the shipping page, and the returns page. Completing checkout means you agree to them.

Price and currency

• Prices are listed in U.S. dollars.
• The price on the product page is the goods only. Tax and shipping are added at checkout.
• Prices and offers can change. A code works only while it is open, and only if you enter it at checkout.
• If a price on the site was wrong, we may cancel the order or ask you to confirm the correct price before we ship. If you were already charged for a canceled order, you receive a full refund.

Payment

You pay at Shopify checkout. Romeo Wilde does not store your card number. The methods Shopify offers at checkout are the ones we accept. You confirm that you are allowed to use the payment method you enter. An order can be declined if the payment cannot be verified.

When the sale is made

The order is placed when checkout is completed. A confirmation email means we received it. We may still cancel if payment fails, the item is unavailable, or the price was wrong. A canceled charge goes back to the original payment method.

Tax and shipping

Sales tax is calculated at checkout from the shipping address. We ship within the United States. Standard shipping is $8, and it is complimentary on orders of $150 or more. Express shipping is $15. Most orders ship within two business days. The estimate you see at checkout is the one that applies to that order.

Changes and cancellations

If an order has not shipped, write to us and we will try to change or cancel it. We cannot promise a change once it is being packed. After it ships, cancellation is no longer possible. A return follows the returns page.

Returns

Unworn items can be returned within 30 days of delivery. Tags should stay attached, and the original packaging should be used when possible. Underwear may only be returned if it is unopened and in its original packaging.

To start a return, write through the contact page and include the order number.

Refunds

An accepted return, a canceled order, a damaged shipment, or a billing error is refunded to the original payment method through Shopify. We do not send a refund to a different account. Your bank decides when the credit appears.

If something arrives damaged, defective, or not what you ordered, write to us with the order number before you dispute the charge with your bank. We will look at it and repair the order with a replacement or a refund.

Chargebacks

If a charge looks wrong, contact us first. We can usually sort a billing question faster than a dispute filed with the bank. We share the order and shipping record with the payment partner when a dispute is opened.

Questions

Order and refund questions go to hello@romeowilde.com. Include the order number.

Returns · Shipping · Terms of Use · Contact